World’s largest travel services company Carlson Wagonlit Travel (www.carlsonwagonlit.com) has bought full share capital of Kaleva Travel Group by the acquisition published on 7th February 2011.
Since 05.10.2011 Kaleva Travel AS`s new business name is CWT Estonia AS.
CWT Estonia (www.kalevatravel.ee), founded in 1991, is the second largest travel agency in Estonia offering a full range of services in corporate travel management and leisure travel. CWT Estonia has operations in Tallinn and Tartu. CWT Estonia employs ca 70 people.
Facts & Figures
Global service - Carlson Wagonlit Travel
- A global leader present in more than 150 countries and territories
- Approximately 20,000 employees worldwide
- A diverse client portfolio of large corporations, small and mid-sized companies, government institutions and non-governmental organizations. Clients include one-third of the Fortune Global 100 companies
- 62 million on- and offline transactions
- US$ 28 billion (1) in sales generated by wholly owned operations and joint ventures
(1) Actual sales volume at current exchange rates; includes air, hotel and ground transportation (2011)
Local service - CWT Estonia
- CWT Estonia (former Kaleva Travel) founded in 1991 is the second biggest travel agency of Estonia.
- Offers a complete range of services in the business travel and leisure travel sectors
- Offices in Tallinn and Tartu
- Approximately 70 employees
- Client portfolio comprises government institutions and non-governmental organizations, corporations, small and mid-sized companies, private travelers
Our most important objective is to provide our clientele with efficient, high-quality and centralized services for all the arrangements concerning travelling and travel management. Our highly motivated, committed and professional staff holds a key position in CWT Kaleva Travel being able to reach its goal and therefore we consider investment into our staff’s continuous training a high priority. We serve all our clients individually, according to their specific needs. The travel agency system we use has enabled us to speed up the handling of routine tasks and left us with more time and opportunities for even better and more individualized customer service.
We strive for unrivalled quality leadership in our field. To achieve this, we invest heavily in the quality of our operations at all levels of partnership. To measure our success, we use simple means: the satisfaction of our clients, studied through surveys done on a regular basis. These surveys have shown our existing client basis to be very content – a good starting point for the further improvement of our operations and services.
The role of a business travel agency has changed. Rather than simply receiving and processing reservations, we see ourselves as a Travel Partner. We give our corporate clients a chance to concentrate on their own fields of expertise only, by offering them our own know-how on how to arrange sensible and cost efficient travel as well as comprehensive travel management. Being a travel agency without any affiliations to airlines, we are always in the position to provide our clients with unbiased alternatives of the best, most functional option in any given situation. As customers of a big travel agency, our clients have the benefit to enjoy inexpensive prices. In the complex world of travel industry contracts and prices, only a professional has the tools with which cost reductions and savings can be achieved. Through our travel management services, our corporate clients have the opportunity to save up to 50 percent in their travel costs. The most comprehensive, customized partnership service we offer covers the client’s travel management in its entirety: monitoring the travel budget, managing travel invoices and reporting, customized to fit the needs of the client. We analyze and consult the travel behaviour of our clients and, based on the data collected, suggest concrete development procedures, which help to rationalize the process of travel management and through which notable savings can be achieved.
Our corporate clients are also served by our duty service number in urgent business travel matters for free and for charge. CWT Kaleva Travel’s other areas of expertise include, for instance, the flexible leisure travel tours all over the globe (over 250 destinations), incentive travel and long-distance travel, city holidays, culturally oriented and activity oriented vacations, tours for groups, to conventions, as well as travel arrangements to Russia and CIS countries. We also count package tours to sporting events as one of our strong areas of expertise and offer tours with themes such as golf, Formula 1 racing (for groups) and different marathons held around the world.
CWT Kaleva Travel’s staff receives continuous training and the company takes continuous steps to ensure the sufficiency of its service resources.